Terms of Service
Introduction
Welcome to GentleCare. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions.
Products and Orders
GentleCare specializes in selling braces and supports. All products are subject to availability. We reserve the right to limit quantities of any products we offer.
Payment Methods
We accept payments through Stripe (credit cards) and PayPal. All payments must be made in advance at the time of order placement. Prices are in British Pounds (GBP).
Order Confirmation
Upon successful payment, you will receive an order confirmation email detailing your purchase. Please review this email to ensure all information is correct.
Shipping and Delivery
We deliver products within the UK. Orders are processed immediately and typically delivered within 4 to 9 business days. Free shipping is available for orders over £49; otherwise, a shipping fee of £4.95 applies.
Returns and Refunds
Please refer to our Refund Policy for detailed information on returns and refunds. To initiate a return, contact us at [email protected] with your order number.
Customer Support
For inquiries, you can reach us at:
- Phone: 0744 142 6003 (Mon – Sun, 24/7). Outside the UK: +44 744 142 6003
- Email: [email protected] (Include your order number)
- Mailing Address: GentleCare, Cambridge Biomedical Campus, Hills Road, CB2 0QQ, Cambridge
Privacy Policy
Your use of our website is also governed by our Privacy Policy.
Intellectual Property
All content included on the site, such as text, graphics, logos, images, and software, is the property of GentleCare or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of GentleCare and protected by UK and international copyright laws.
User Conduct
You agree not to use the site for any unlawful purpose or in any way that might harm, damage, or disparage any other party. You also agree not to interfere with the site’s security or attempt to gain unauthorized access to the site or its content.
Limitation of Liability
GentleCare will not be liable for any damages that arise from the use of, or inability to use, the materials on this site or the performance of the products, even if GentleCare has been advised of the possibility of such damages.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments to Terms
GentleCare reserves the right to update these terms at any time. Changes will be posted on this page and will be effective immediately upon posting.
Contact Information
For any questions or concerns about these terms, please contact us at:
- Phone: 0744 142 6003 (Mon – Sun, 24/7). Outside the UK: +44 744 142 6003
- Email: [email protected]
- Mailing Address: GentleCare, Cambridge Biomedical Campus, Hills Road, CB2 0QQ, Cambridge
Thank you for shopping with GentleCare.
